Terms & Conditions

Product Information

All colours, sizes, quantities, specifications & descriptions shown on this website are supplied in good faith but without warranty. Prices are subject to change without prior notice. Certain images are provided for illustration purposes only. In some instances our clearance stock may have been sourced from a major UK retailer and is subject to previous distribution. A small percentage of packaging may show some signs of transit with the occasional box having been opened. supplied contents may vary.

Ordering

We aim to process all orders on the same working day as receipt and all products are supplied subject to availability. An automated confirmation e mail will be sent to confirm your details and the products ordered - this is for guidance only and you will be contacted directly in the event of a query, price change or shortage of a product if relevant. We reserve the right to refuse the supply of any item without providing a reason. All products remain the property of Coco Equestrian until payment in full has cleared.

Delivery

All delivery times quoted are for working days which exclude Saturday, Sunday and any Public Holidays. Delivery times quoted are for guidance only and all shipments are governed by the Terms & Conditions of the relevant carrier. No claim for liability or consequential loss can be accepted against the late delivery of a parcel. For more information on our delivery service and hassle free returns please click here.

Change Or Cancel Your Order

If you wish to cancel or change your order please contact our Customer Service team for assistance. Orders can only be cancelled if the processing of the order has not yet started. If your order has already been dispatched or delivered you will need to follow our returns procedure below.

Hassle Free Returns

We're committed to selling high-quality products which we hope you'll enjoy using. There may however be an occasion when you may need to return your purchase In the event you do wish to return a product, please visit customerreturns.co.uk to ensure your return is dealt with in the best possible way.

Please note: DO NOT return the faulty product (on your own accord) and then request a refund of the postage, as doing this will make the return and refund invalid.

I do not wish to keep my item – it is not faulty…

Should you change your mind, or any of our products fall below the standard you would expect and you wish to return the item within 30 days of delivery, please notify us by visiting our Returns Request page and submitting a ‘RMA’ request. We are happy to refund most items, providing the product is returned unused, in its original packaging with all accessories.

Some items cannot be returned unless they are faulty. These include:

- Products we can't resell for health and hygiene reasons once unwrapped.

- We may restrict the exchange of CD's, DVD's and computer software to the same title.

- Flat-pack furniture that has been partially or fully assembled

Please Note: In this event you are responsible for the safe storage and return of the items at your own cost and risk.

My item has developed a fault within 30 days of delivery…

If your item develops a fault with 30 days of delivery, please notify us by visiting our Returns Request page and submitting a ‘RMA’ request. If an item is needing to be returned due to being faulty within 30 days of delivery, we will send you a pre-paid postage label or arrange a collection at our expense.

Subject to inspection & confirmation of being faulty, we will offer a full refund including postage costs. The refund will be actioned once the original product has been received back to our returns department for assessment and verification of the fault.

Items returned to us via collection or pre-paid label will take 48 hours to be delivered back to us for assessment. Please note that it can take 30 days for any refund given to be shown in your account.

Please note: DO NOT return the faulty product (on your own accord) and then request a refund of the postage, as doing this will make the return and refund invalid.

The fault has developed after 30 days but within 12 months of delivery…

If your item develops a fault after 30 days but within 12 months of delivery, please notify us by visiting our Returns Request page and submitting a ‘RMA’ request. If an item is needing to be returned due to being faulty after 28 days but within 12 months of delivery, we will send you a pre-paid postage label or arrange a collection at our expense.

Subject to inspection & confirmation of being faulty the product will be sent to our technicians for repair. If a repair is not possible, we will offer a refund including postage costs. The 12 month warranty starts from the date of the original purchase. Please note, If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

Please note: DO NOT return the faulty product (on your own accord) and then request a refund of the postage, as doing this will make the return and refund invalid.

Company Orders

Orders from businesses are subject to our standard B2B terms and conditions a copy of which can be obtained from your account manager or by contacting our Customer Service team.

Credit card security

The purchase area of our site is secured using industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and credit card details. Encrypted information, passed from your computer to our website, cannot be read in the event that it is intercepted by somebody else.

Privacy Policy

In order to fulfil any order, we ask you for certain personal information, such as your name, address, email address and payment details. We protect the privacy of this information using our highly secure password-protected server, which are hidden behind our state-of-the-art firewall. The firewall provides access control to our network, thereby protecting against unauthenticated logins into machines on our network. To learn more about our privacy policy please click here.

Cookie Policy

A cookie is a text file containing small amounts of information which is placed by a website within a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser.

Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering that the user has logged in, or which buttons have been clicked.

There are specific cookies related to knowing a user is logged in or not. These are known as authentication cookies. Authentication cookies are important for the website to know what information to show you, or if it needs to ask you to log in.

If you wish to find out more about cookies, we find this website quite helpful www.aboutcookies.org.

By using the Coco Equestrian website, mobile website and apps, you are agreeing to the use of cookies and similar technologies by us and our carefully selected third party partners. If you do not agree to such use, please adjust your browser settings.